Our commitment to protecting your privacy. We’re committed to protecting your personal information. We handle your personal information in a responsible manner in accordance with the Privacy Act 1988 (Act) and Australian Privacy Principles (APPs).
Whose personal information do we collect? We collect your personal information from a range of sources, including from you, recruitment agencies, contractors, business partners and government agencies. For example, we may collect your personal information when you request or acquire a service from us, provide a service to us, apply for employment with us or communicate with us via our website, by e-mail, telephone, social media or in writing.
Types of personal information. The personal information we collect includes: names, addresses, e-mail addresses, phone numbers, payment details, occupation, employment history and other information to assist us in conducting our business, and providing and marketing our services; information about staff and directors, as required in the normal course of human resource management and the operation of a business; and information about current and previous suppliers and clients with whom we have dealings.
We will only collect your sensitive information if you have consented to us doing so – for example, as part of information collected about directors and employees for company and human resource management purposes – or where required or permitted by law.
How do we collect personal information? We only collect personal information by lawful and fair means. We usually collect personal information from:
- face-to-face meetings, interviews and telephone calls;
- business cards;
- electronic communications – for example, e-mails and attachments;
- forms filled out by people, including as part of acquiring a service from us;
- third parties – for example, from our related companies (where you’ve provided them with information), recruitment agencies and your representatives or agents; and
- our website, including if you use it to contact us.
Why do we collect personal information? We collect the personal information necessary for us to provide you with the services you have requested from us; for marketing purposes and to provide you with information about services that may be of interest to you; to improve the services we provide; and to enable us to conduct our business, including meeting our legal and regulatory obligations. If you do not provide your personal information, we may not be able to supply the requested service, employ you or otherwise deal with you.
Unsolicited personal information. If we receive personal information about you that we’ve not requested, and we determine that we could not have lawfully collected that information under the APPs had we asked for it, we will destroy or de-identify the information if lawful and reasonable to do so.
Anonymous services. It’s not practicable for us to deal with you anonymously.
Use of personal information. We only use your personal information for the purpose for which it was provided to us, for related purposes or as required or permitted by law. Such purposes include:
- in the ordinary course of conducting our business. For example, supplying or acquiring services, responding to your enquiries and feedback, and providing information about our events, news, publications and services that may be of interest to you;
- market research and service development, so that we can better understand our clients’ needs and tailor our future services accordingly;
- performing general administration, reporting and management functions. For example, invoicing and account management, payment processing, risk management, training, quality assurance and managing candidates, employees and suppliers;
- employment-related purposes, such as recruiting and providing services to candidates, contractors and staff;
- as part of a sale (or proposed sale) of all or part of our business; and
- other purposes related to or in connection with our business, including meeting our legal and contractual obligations to third parties and for internal corporate governance purposes.
Disclosure of personal information. We may disclose your personal information to third parties:
- engaged by us to provide services, or to undertake functions or activities, on our behalf. For example, processing payment and financial information, managing databases, marketing, research and advertising;
- that are authorised by you to receive information we hold;
- that are our business partners, joint venturers, partners or agents;
- as part of a sale (or proposed sale) of all or part of our business. For example, we may disclose information to our external advisers, to potential and actual bidders and to their external advisors;
- such as our external advisers, and government agencies. For example, where disclosure is reasonably required to obtain advice, prepare legal proceedings or investigate suspected unlawful activity or serious misconduct; or
- as required or permitted by law.
Use and disclosure for marketing. We may use and disclose your personal information (other than sensitive information) to provide you with information about our services that we consider may be of interest to you. You may opt out at any time if you do not, or no longer, wish to receive marketing and promotional material. You may do this by contacting us via e-mail or telephone and requesting that we no longer send you marketing or promotional material, or (where applicable) by clicking the “Unsubscribe” button.
Use or disclosure of sensitive information. We only use or disclose your sensitive information for the purpose for which it was initially collected or for a directly related purpose, as required or permitted by law, or where you consent to the use or disclosure.
Overseas disclosure. We generally don’t disclose personal information to third parties outside Australia, unless required or permitted by law. However, we may disclose some personal information overseas, including to service providers in the United States and other countries, as part of providing services and operating our business.
Securing personal information. We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification and disclosure. We take reasonable steps to ensure personal information is stored securely, not kept longer than necessary, and is disposed of appropriately.
Data quality. We take reasonable steps to ensure that your personal information is accurate, complete and up-to-date. However, we rely on you to advise us of any changes or corrections to the information we hold about you. If you consider that the information we hold about you is not accurate, complete or up-to-date, or if your information has changed, please let us know as soon as possible.
Access. You may request access to the personal information we hold about you by contacting us. We will respond to your request within a reasonable time. We’ll provide you with access to the information we hold about you unless otherwise permitted or required by law. If we deny access to the information, we’ll notify you of the basis for the denial unless an exception applies. Where reasonable and practicable, we’ll provide access to the information we hold about you in the manner you request. No fee applies for requesting access to information we hold about you. However, we reserve the right to charge a reasonable fee where we do provide access.
Correction. If you believe that personal information we hold about you is incorrect, incomplete or not current, you may request that we update or correct your information by contacting us. We’ll deal with your request within a reasonable time. If we don’t agree with the corrections you’ve requested (for example, because we consider that the information is already accurate, up to date, complete, relevant and not misleading), we are not required to make the corrections. However, where we refuse to do so, we’ll give you a written notice setting out the reasons.
Identifiers. We don’t adopt, use or disclose government related identifiers except as required or permitted by law.
Complaints. If you have a complaint in relation to the handling of your personal information, please contact our Privacy Officer. You’ll need to provide us with details of your complaint, as well as any supporting evidence and information. We review all complaints received and our Privacy Officer will respond. If you’re not satisfied with our response, you may discuss your concerns with or complain to the Australian Privacy Commissioner via www.oaic.gov.au.
Effective date: 14 January 2021